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Course Description
Course will provide pearls for communicating and pacifying patients who are unhappy or unsatisfied with the treatment provided to them. Topics: 1. Role of Psychiatric Evaluation in Ophthalmology 2. Beware of a High Expectation chirpy patient 3. Perfecting the Patient Experience 4. Explaining the loop holes in Technology to your patient 5. Inculcating the practice of not being a YES Man in your clinic
Educational Objective
I want the learner to be able to elicit the patient expectation from their body language and be able to execute counselling in a structured manner so that no patient is unsatisfied with their services
This 1.5 hour Instructional Course was recorded at the 2024 ASCRS Annual Meeting in Boston, Massachusetts, April 5-8, 2024.